Service Agreement

1. SERVICE DESCRIPTION

1.1 Offermate provides a platform designed to connect young talents with professional opportunities through Offermate.io and related services, including but not limited to:

• Web-based platform access
• Mobile applications
• Browser extensions (including the "Offermate" Chrome plugin)
• Communication services
• Ad services
• Related tools and features

1.2 Service Delivery

• Offermate provides its services on an "as is" and "as available" basis
• Services may be modified, updated, or enhanced periodically
• Offermate reserves the right to add, alter, or remove features without prior notice

2. SERVICE STANDARDS

2.1 Platform Availability

• Offermate strives to maintain platform availability 24/7
• Scheduled maintenance will be communicated when possible
• Temporary service interruptions may occur for technical improvements

2.2 Data Security

• Implementation of industry-standard security measures
• Regular security audits and updates
• Secure data transmission and storage protocols

2.3 Support Services

• Technical support through designated channels
• Response to service-related inquiries
• Bug fixes and issue resolution

3. SERVICE LIMITATIONS

3.1 Usage Restrictions

• Services are limited to users aged 16 and above
• One account per individual
• Account sharing is prohibited
• Usage caps may apply to certain features

3.2 Content Restrictions

• No scraping or automated data collection
• No unauthorized copying of user information
• No distribution of harmful content
• No interference with platform functionality

4. SERVICE FEES AND BILLING

4.1 Payment Terms

• Fees for Premium Services as specified
• Automatic renewal for subscription services
• Payment processing in accordance with local regulations
• Foreign exchange fees may apply

4.2 Billing Practices

• Advance billing for subscription services
• Automatic payment method charges
• Storage of payment information for service continuity
• Taxes and fees added as applicable

5. SERVICE LEVEL COMMITMENTS

5.1 Platform Performance

• Reasonable effort to maintain service stability
• Regular platform updates and maintenance
• Performance monitoring and optimization

5.2 Data Management

• Regular data backups
• Data recovery capabilities
• Data retention policies

6. INTELLECTUAL PROPERTY

6.1 Service Content

• Offermate retains all intellectual property rights
• Limited license granted to users
• Restrictions on content reproduction and distribution

6.2 User Content

• Users retain ownership of their content
• License granted to Offermate for service operation
• Right to remove content that violates terms

7. SERVICE MODIFICATIONS

7.1 Changes to Services

• Right to modify, suspend, or discontinue services
• Notice of material changes when possible
• Price modifications with reasonable notice

7.2 Feature Updates

• Regular platform improvements
• New feature implementations
• Legacy feature deprecation

8. TERMINATION OF SERVICES

8.1 Termination Rights

• Right to terminate services for violations
• User right to terminate service use
• Effect on paid services and refunds

8.2 Post-Termination

• Data retention and deletion policies
• Access to user content
• Surviving obligations

9. LIABILITY AND INDEMNIFICATION

9.1 Service Liability

• Limited liability for service interruptions
• No warranty for uninterrupted service
• Maximum liability capped at fees paid

9.2 User Indemnification

• User responsibility for account activity
• Indemnification for violations
• Defense against third-party claims

10. GOVERNING LAW

10.1 Jurisdiction

• Hong Kong SAR courts and law
• Dublin, Ireland courts and Irish law
• Local courts and local law as applicable

11. AMENDMENTS

11.1 Agreement Updates

• Right to modify terms
• Notice of material changes
• Continued use constitutes acceptance

12. CONTACT INFORMATION

For service-related inquiries:

• General inquiries: through email contact@offermate.io
• Legal notices: Official company addresses
• Support services: Help Center